Terms and conditions

Version 2.3, in force from 26 October 2026. Operator: Edunat Health SRL.

This is a translation. The Romanian version is the legally binding one: Termeni și condiții.

1. Who provides the Platform

MentorSano - Health Compass (the “Platform”) is the members’ area of portal.mentorsano.ro, provided under the MentorSano brand by Edunat Health SRL (“we”, “us”), tax identification number (CUI) 41308912, Trade Register number J2019002661359 (EUID ROONRC.J2019002661359), with its registered office at Str. Mărului, Chișoda, Timiș County. You can reach us at portal@mentorsano.ro or by telephone on 0371 231 331.

2. Acceptance of these terms

By signing up, you accept these terms. The sign-up page links to them and to the Privacy Policy, and you give your consent to the processing of your health data separately, by ticking a box of its own. We keep the version of the texts you ticked and the date on which you ticked them.

3. Who may use the Platform

The Platform is for persons over the age of 18 only. An account belongs to a single person: do not open an account for someone else and do not upload another person’s health data. If we learn that an account belongs to a minor, we will close it and erase the data.

We do not ask for your full name, your personal identification number (CNP) or your address: only your first name, the initial of your surname and an email address.

4. What you receive

• questionnaires about your well-being, and their results;
• a place for your test results and documents;
• a lifestyle plan, meal plans and the steps for each week, prepared by your specialist;
• the daily journal, photos of your meals and charts of your progress;
• written conversations with your specialist.

Which features the free account includes, and what the premium subscription adds, is shown in the Platform before any payment.

5. What the Platform is not

The Platform is intended to inform, to educate, to support prevention and to help you organise information about your health, lifestyle, diet, laboratory tests, medication and supplements.

The information, interpretations and recommendations provided through the Platform are not a medical diagnosis or a medical consultation, and they do not replace the assessment, diagnosis, treatment or monitoring carried out by a doctor or by another healthcare professional competent for your situation.

Do not use the information in the Platform to stop, start or change a prescribed treatment. For symptoms, abnormal test results, known illnesses or a suspected illness, talk to your doctor or to the appropriate specialist.

In an emergency, call 112. Messages sent through the Platform are not read around the clock and are not an emergency channel.

6. Artificial intelligence

Your specialist may use artificial intelligence tools to help prepare plans, meal plans and summaries. Everything you receive is read and approved by your specialist before it reaches you. Details are in How we use artificial intelligence.

7. Your obligations

• provide information that is as accurate as possible, especially about allergies, illnesses and the medicines you take;
• keep the links you receive by email, and your PIN, to yourself;
• do not try to access anyone else’s account, and do not upload files that are not yours or that could harm the system;
• do not copy or publish the Platform’s materials (texts, questionnaires, plans) without our consent.

8. Copyright

What you write and upload remains yours. You grant us only the right to use this data to provide the service to you, within the limits of the Privacy Policy. The Platform, its texts, questionnaires and materials belong to us; you may use them for yourself, but you may not resell or publish them.

9. Payments

The free account costs nothing. The only paid service is the premium subscription: 79 lei per month, paid by card one month at a time, as a single payment, with no automatic renewal. The total price and the duration are shown to you before you pay, and the simplified invoice is sent to you by email from SmartBill. The rules, including the 14-day right of withdrawal, are set out in Payments and cancellations. Nothing in these terms affects the rights you have as a consumer under the law.

10. Availability and suspension

We do everything we can to keep the Platform running, but we sometimes take it offline briefly for maintenance or security. We may suspend an account that is used abusively or that endangers the safety of others; we will tell you why, and you may challenge the decision at portal@mentorsano.ro.

11. Liability

We are liable in accordance with the law. We are not liable for medical decisions taken without a doctor on the basis of the information provided here. These terms do not limit our liability for intent or gross negligence, and they do not restrict your rights as a consumer or your rights under the GDPR.

12. Closing your account

You can close your account at any time, from “Your account” → “Delete account”. Deletion is immediate and permanent. See My rights and managing my data.

13. Changes to these terms

If we change anything important, we will let you know in the Platform or by email before the change takes effect. The date of the version is shown at the top of every page.

14. Governing law and disputes

Romanian law applies. If you have a complaint, please write to us first at portal@mentorsano.ro and we will try to resolve it together. You may at any time contact the National Authority for Consumer Protection (Autoritatea Națională pentru Protecția Consumatorilor, anpc.ro), use alternative dispute resolution (anpc.ro/sal) or go to the competent courts.